Processing Time

Most Pixie Pairs items are handmade and made-to-order. Our current processing time on made-to-order items is approximately 2 weeks. Only jewelry is readily available with a shorter processing time than our made-to-order items. 

Please note:

Processing time refers to the time it takes us to begin, create, and prepare your order for shipment.

This is separate from the shipping method and delivery timeframe you select at checkout.

Before completing your purchase, you’ll see available shipping options that include estimated delivery dates - these take both processing time and transit time into account. For the most accurate estimate on when you will receive your order, please refer to the estimated delivery date shown at checkout or in your order confirmation email.

If there are any changes to our processing time, we will update this page and notify customers accordingly.

Lost Packages

If your package is lost or goes missing during transit or after delivery, please contact USPS for assistance with locating your package or filing a claim.

Once an order has been shipped and handed over to USPS, Pixie Pairs is not responsible for packages lost during transit. Similarly, once USPS confirms delivery, Pixie Pairs is not responsible for packages that are lost or stolen after delivery. Refunds and replacements will not be provided for packages lost in transit or reported missing after confirmed delivery.

Damaged Items

Each item undergoes a quality inspection before being carefully packaged for shipment. However, packages may occasionally be damaged during transit.

If your order is damaged during transit, Pixie Pairs is not responsible for damage occurring during USPS transit and does not provide refunds or replacements for such damage.

Please contact your local USPS office to report the damage as soon as possible and inquire about filing a claim. 

We recommend keeping the original packaging and taking photos of the damaged item and packaging to assist with the claim.