FAQs

  • Do you accept returns, cancellations or refunds?
    Because our ears are made to order, we currently do not accept returns, cancellations or refunds. 


  • What size are the headbands? 
    All headbands measure 1 inch from the top and become more narrow nearing the bottom/behind the ears. 

    • How do the headbands fit? 
      Our headbands are a one-size-fits-most, they also resemble the fit of the ears sold in the parks! If you or your little one can fit in the park headbands, you will more than likely also fit in ours!

      • How long will it take to get my order? 
        While we do have some ears that are pre-prepped for speedy assembly, our current processing time is approximately 3-4 weeks. Keep in mind that our processing time is separate from the projected shipping you choose at checkout. If/when our processing time changes, we will be sure to alert all buyers on our website. 

        • What happens if my item gets lost in the mail? 
          Unfortunately, once an item is dropped off for shipment at USPS, it is out of our hands and we cannot reimburse or replace lost items/orders. Please reach out to USPS to make a claim of your missing package.