FAQs & Policies

  • Do you accept exchanges, returns, or refunds?
    Because all of our magic wear items are wearable (crewnecks and headbands), we currently do not accept exchanges, returns or refunds after an order has been shipped/delivered due to hygienic purposes. All sales are final. 


  • Can I cancel my order?
    Yes, we are more than willing to cancel an unwanted order as long as the order has not been created or shipped. Please reach out to us as soon as possible if you wish to cancel your order.


  • What size are the headbands? 
    All headbands measure 1 inch from the top and become more narrow nearing the bottom/behind the ears. 


  • How do the headbands fit? 
    Our headbands are a one-size-fits-most, they also resemble the fit of the ears sold in the parks! If you or your little one can fit in the park headbands, you will more than likely also fit in ours!


  • How do the baby headbands fit? 
    Our baby headbands are made on an adjustable and stretchy headband to optimize comfort for your little one. 


  • How long will it take for my order to get delivered? 
    All of our items are made-to-order and due to the current amount of orders, our processing time is approximately 2 weeks. Keep in mind that  processing time is separate from the shipping time frame you choose at checkout. Processing time is the time it takes for us to get to your order on our to-do list and then create your item(s), and finally, prepare them for shipping.

    Prior to checkout, you will be displayed with shipping options that provide you with an estimated delivery time frame which conveniently also includes our processing time. Please refer to these dates carefully for proper planning. You may also refer back to your confirmation email for more guidance on an estimated delivery date for your order. If/when our processing time changes, we will be sure to alert all buyers on our website. 


  • What happens if my item gets lost in the mail? 
    Unfortunately, once an item is dropped off for shipment at USPS, it is out of our hands and we cannot reimburse or replace lost items/orders. Please reach out to USPS to make a claim for your missing package.


  • What happens if my item gets damaged in transit? 
    Similarly to lost items and packages, we are not held responsible for any possible damages caused to orders or items while in transit, and we cannot provide any reimbursements or replacements for damaged items. All items are carefully made, prepped and inspected prior to packaging to ensure that all items are ready to be received. If your item(s) are damaged in transit, please contact your local USPS as soon as possible to file a claim.


    **Pixie Pairs reserves the right to refuse service to customers who have demonstrated a history of false claims, disputed charges without merit, or violated our terms and store policies. If service is denied, the order will be cancelled, and a full refund will be issued without prior consultation**