Refund policy

All sales are final.  Due to hygienic safety and because each item is made-to-order, we do not accept returns, refunds, or exchanges. Cancellation requests are accepted as long as production has not begun. Please reach out to us as soon as possible if you wish to request a cancellation. Once production has begun, the order can no longer be cancelled. Please review your order carefully before checkout to ensure that you have selected the correct item(s), size(s), and color(s) you wish to purchase.

Order Issues
Please inspect your order upon arrival and contact us within 24–48 hours of delivery if you received an incorrect item, size, or color. We will promptly review your order and, if a fulfillment error is confirmed, we will take the appropriate steps to correct the issue. All other concerns are reviewed on a case-by-case basis, and we may request photos or additional information to help us properly assess the situation.

Damage During Transit
We are not responsible for damage that occurs to orders or items while in transit, and we cannot provide reimbursements or replacements for items damaged during transit. All items are carefully prepared and thoroughly inspected prior to packaging to ensure they are ready for shipment. If your item(s) are damaged during transit, please contact USPS as soon as possible to file a claim.

Lost or Delayed in Transit
Once an order has been shipped and accepted by USPS, Pixie Pairs is not responsible for packages that are lost or delayed in transit and cannot provide refunds or replacements for packages that are lost in transit. If your package appears to be lost or significantly delayed, please contact USPS for assistance. You may also initiate a USPS Missing Mail Search beginning 7 days after the original mailing date.

Package Marked as Delivered But Not Found
If USPS tracking confirms that your package was delivered but you cannot locate it, please first check your mailbox, porch, garage, parcel locker, other areas around your property, with household members, nearby neighbors, or building management, if applicable.

If you are still unable to locate your package after one full postal business day, please submit a service request to your local USPS Post Office regarding the delivery scan of your package. If USPS is unable to resolve the issue and your shipment is eligible for a USPS claim, you may pursue a claim directly with USPS.

Once USPS confirms delivery, Pixie Pairs is not responsible for any subsequent loss or theft and cannot provide a refund or replacement.

Other Concerns
If you have any other concerns regarding your order, please contact us within 24–48 hours of delivery so we can promptly review the matter. We may request photos or additional information to help us properly assess the situation and determine the appropriate next steps.

You can always contact us for any additional questions regarding our Refund Policy at the following email, or use our 'Contact' tab on our website: pixiepairsandpals@gmail.com